Lab Dekho ("we", "us", "our") operates this website and platform to help you discover and book doctors, hospitals, and lab tests. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
When you use Lab Dekho, we may collect:
- Contact details — name, phone number, email address, and address, provided when you register, book an appointment, or submit an enquiry.
- Health information — details you choose to share such as symptoms, medical history, allergies, or reports, used only to facilitate your bookings and consultations.
- Booking and usage data — appointments, test bookings, and how you interact with the platform, so we can provide and improve our services.
- Payment information — processed through our payment partners; we do not store your card or bank details ourselves.
How We Use Your Information
- To create and manage your account, and verify you via OTP.
- To process bookings and connect you with the doctor, hospital, or lab you choose.
- To send booking confirmations, reminders, and updates via SMS, WhatsApp, email, or RCS.
- To respond to enquiries submitted through lead or callback forms.
- To improve our platform and personalize your experience.
Sharing Your Information
We share your information only with the specific doctor, hospital, or lab you book with or enquire about, so they can fulfil your request. We do not sell your personal information to third parties.
Data Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Your Choices
You can review and update your profile information at any time from your dashboard, and can opt out of promotional notifications from your notification preferences.
Contact Us
If you have questions about this Privacy Policy, please reach out to us using the contact details in the footer of this website.